Q.

My order had an “AVS Failure.” What does that mean?

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A.

An AVS failure (or Address Verification System failure) occurs when the billing address that the bank has on file for your card does not EXACTLY match the billing address you entered at checkout.

There are 2 parts that can fail: the street address and/or the zip code. Usually the street address is the problem. MarxFoods.com requires that both fields pass in effort to prevent credit card fraud.  

For Example:

If the bank has: 123 W Central Place #120

Then these will not work:    123 W. Central Place #120 (period after W doesn’t match)
                                            123 West Central Place #120
123 W Central Pl #120
123 W Central Place Apt 120
(etc)

How to fix an AVS failure & complete your order:

Call (866-588-6279) or email us with your billing address exactly as it appears on your credit card statement—spelling, punctuations and abbreviations all must match. Once we have the correct address, we will process and ship your order!




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