Q: Can I order a smaller quantity than what’s listed on your site?

A: Unfortunately no, not at this time at least. Our traditional customers are restaurants and we cannot break the boxes. We’re able to offer a discount by selling in bulk.

Q: Can I place an order over the phone?

A: Yes, although it is much faster to order through the website. Contact us to request our Terms of Sale form, which needs to be filled out and sent back to us before we can take your phone order.

Q: Why are all the products sold in bulk and how does it work out portion-wise?

A: For more than a decade we have been selling only to fine restaurants and just recently began selling to home chefs through this webstore. You can shop like the pros, but that means buying in bulk. Buy in bulk to get the finest foods and save money.

Our products are of a level of quality traditionally only widely available to restaurants. As such, they are usually packaged in cases for restaurant use. Many of our perishable items are delivered frozen and can either be thawed and consumed right away or kept frozen for later meals. Many products are individually wrapped for easy freezing and some are already broken into portions.

Comparing the per-portion cost of preparing these products at home vs. ordering the same ultra-high quality items in a restaurant will make clear the substantial savings to be had by ordering them in bulk. The number of portions in each order will vary from product to product. For example 10 lbs of 1/2lb Kobe Beef Burgers equals about 20 burgers. Five lbs. of ravioli works out to about 15 main course portions. Chefs regularly portion out 6oz of fish per person, so a 10lb case of black cod fillets contains about 26 entrée portions.

Q: Is there a way to save on shipping?

A: Yes. If you’re ordering several items from the same category, give us a call and we’ll do our best to group the items and pass on the savings.

Q: How soon will my order ship?

A: Pick your preferred delivery date during checkout for orders of perishable items shipping via Overnight. Someone must be present to receive perishable orders. Non-perishable items are sent via Ground, and will ship ASAP. If there is a certain day you’d like your Ground order to arrive, contact us and we will do our best to accommodate your request or arrange for expedited shipping.

Q: Can I come in to pick up my order?

A: If you live in Seattle, yes. Our first retail shop is open in lower Queen Anne (click here for more info). We may be opening more retail locations in the future, but for now we only offer in-store pickup at our Seattle location.

Q: What kind of special requests are accommodated?

A: If you’re looking for a specialty food item and can’t find it, we do our best to source it for you. We have access to well over 5,000 items. Typically we try to turn special requests into regular items on our site. If you have any ideas for products we can add, we’d love to hear them! Please contact Katy at .

Q: Where do the products originate?

A: From every corner of the U.S. and many parts of the world. For example, our Palm Leaf Dinnerware comes from India, our Kangaroo Meat is from Australia, Wild Mushrooms are foraged in the Pacific Northwest US and Nuovo Artisanal Ravioli comes from Connecticut.

Q: How can I submit a recipe to MarxFoods.com?

A: If you have an original recipe using a product from MarxFoods.com and don’t mind if it’s reprinted or distributed, please include your name, city and state and submit it via e-mail to us at .

Q: Is there someone I can speak to if I have more questions?

A: Yes! Our Customer Service Specialists would be happy to chat with you and answer any questions. Feel free to e-mail them at  or call (866) 588-MARX.