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    Marx Foods FAQ

    When I order perishables from Marx Foods, how are they shipped so they stay cold/frozen?

    When you order perishable food from the Marx Foods store, we use the same delivery methods we use with our fine dining restaurant customers. During the ordering process, you will be asked to select a “preferred delivery date”.  This is the day you want your food to arrive and when you know someone will be …

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    Who does your food photography?

    We actually do all of the food photography and food styling that you see in our store and blog. And, photoshoot days are without question some of the best days of the year. – Question Submitted by Bill R.

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    Do you sell ghost chili seeds? If not, where can I buy them?

    Unfortunately we only sell whole dried ghost chilies and ghost chili powder. Though we have gotten several requests for plant-able ghost chile seeds, we have been unable to locate a supplier, so we don’t know who to refer you to. – Question Submitted by Naveed

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    What does “Catch Weight” mean?

    Catch Weight is a food industry term that means “approximate weight”. Because unprocessed food products (particularly meats) naturally vary in size, most food sold by the case is sold by catch weight. The actual weight may be slightly more or less than what is displayed on the MarxFoods webstore. For example, let’s say Kobe beef tenderloins …

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    My order had an “AVS Failure.” What does that mean?

    An AVS failure (or Address Verification System failure) occurs when the billing address that the bank has on file for your card does not EXACTLY match the billing address you entered at checkout. There are 2 parts that can fail: the street address and/or the zip code. Usually the street address is the problem. MarxFoods.com …

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    What are the best restaurants in Seattle?

    We are up to our gills in good eats in Seattle.  Our out-of-town friends, colleagues and customers always ask where to eat.  Here are Justin’s favorites: Intimate, Cozy, not-cliche small PNW plates: Pair Best Italian: Spinasse Best Oyster & Solid Seafood: Steelhead Diner Best Mexican: El Camion Take your palate on a PNW tour: Poppy Best Japanese Cuisine: …

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    Can I order a smaller quantity than what’s on MarxFoods.com?

    Sadly, no.  We can only offer these low prices by selling products in bulk.  In addition, many of these products (for example, Kurobuta pork & high-grade Kobe Beef) are of a level of quality normally reserved for fine restaurants.  As such, they are packaged for restaurants (by the case) and we cannot break cases.  We …

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    Can I place a Marx Foods order over the phone?

    Sure!  Although ordering through the Marx Foods website is much faster.  If you want to order over the phone, you will first need to contact us and request a credit card authorization form to be sent to you.  Once you’ve filled it out and sent it back to us, we will be able to take your phone …

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    Is there a way to save on shipping from Marx Foods?

    Yes, but it depends on what you are ordering.  If your order contains several items from the same product category, give us a call, and we’ll see if we can group the items for more affordable shipping and pass on the savings.

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    How soon will my order ship when I buy from Marx Foods?

    When products ship depends a great deal on the product ordered and when your order was placed.  Perishable items are usually shipped after we receive your order, and sent overnight.  However, you can also select the a later delivery date that works best for you when placing your order.  Saturday delivery is also available in …

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    Can I come in to pick up my order from Marx Foods?

    Sorry, but no.  Our products are shipped directly from their sources to you for the best quality and lowest prices.  As such, there’s no central place for you to come get them.  We don’t have a retail store location, only a web store.

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    Can I request items not currently on the Marx Foods store?

    Certainly!  In fact, we have access to well over 5,000 items, many of which are not currently featured on MarxFoods.com.  If you’re looking for a special food item and don’t know where to find it, contact us, and we’ll do our best to source it for you.  If you have any ideas for products we …

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    Where do your products come from?

    Our products come to you from all over the world.  For example, our kangaroo meat is from Australia, Nuovo gourmet pasta is made in Connecticut, our wild mushrooms are hand-foraged in the American Pacific Northwest, and our Palm Leaf Plates come from India.  Our goal is to find the best food in the world, wherever it …

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    Can I submit a recipe to MarxFoods.com?

    Sure!  If you have an original recipe using a Marx Foods product that you don’t mind being reprinted or distributed, and would like to send it us to be considered for publishing on MarxFoods.com or the Marx Foods blog, please e-mail it to us at .  Please include your name, city, and state.

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    Is there someone at Marx Foods I can speak to with questions?

    Absolutely!  Katy, our general manager, is happy to chat with you and answer any questions.  Give our office a call at (866)588-Marx or e-mail her at .

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    Why does Marx Foods sell in bulk, how many portions are in each case?

    The Marx family has been selling these same quality products to fine restaurants for over a decade, but MarxFoods.com and its ability to sell to consumers is a relatively recent offshoot of the family’s restaurant supplier business.  Leveraging connections in the top-quality restaurant supply world, we are able to provide the very best gourmet foods, but …

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